PRIVACY POLICY
Platinum Europe Sp. z o.o. | platinumchetvertinovskaya.com
I. General Information
This Privacy Policy defines the rules for processing personal data by the online store platinumchetvertinovskaya.com, operated by Platinum Europe Spółka z ograniczoną odpowiedzialnością (hereinafter referred to as the “Controller” or “Data Controller”).
Providing personal data is voluntary, however in some cases it is necessary to conclude a sales contract, process an order or provide electronic services.
The Controller makes every effort to protect Users' privacy and processes personal data in accordance with applicable law, in particular:
- Regulation (EU) 2016/679 of the European Parliament and of the Council (GDPR),
- the Act of 10 May 2018 on personal data protection,
- the Act of 18 July 2002 on the provision of electronic services,
- the Act of 30 May 2014 on consumer rights.
II. Data Controller
The controller of personal data is:
Platinum Europe Sp. z o.o.
ul. Kolejowa 45 lok U6
01-210 Warsaw, Poland
Tax ID (NIP): 5242937598
Contact with the Controller:
e-mail: polandplatinum@gmail.com
postal address: Platinum Europe Sp. z o.o. | ul. Kolejowa 45 lok U6 | 01-210 Warsaw
III. Scope, purposes and legal basis of data processing
- Conclusion and performance of a sales contract – Art. 6(1)(b) GDPR
- Creation and maintenance of a customer account – Art. 6(1)(b) GDPR
- Fulfilment of legal obligations (accounting and tax) – Art. 6(1)(c) GDPR
- Customer contact (inquiries, complaints) – Art. 6(1)(b) and (f) GDPR
- Marketing of own products and services (email newsletter) – Art. 6(1)(a) GDPR
- Marketing communication via WhatsApp and SMS – Art. 6(1)(a) GDPR
- Statistical and analytical purposes – Art. 6(1)(f) GDPR
- Ensuring website security – Art. 6(1)(f) GDPR
IV. Types of processed data
- first and last name,
- company name,
- residential or business address,
- email address,
- phone number,
- IP address,
- data provided in contact forms,
- order data and purchase history,
- shopping preferences and behavioral data (with consent).
V. Data retention period
- Customer account data – until account deletion or for 5 years from last activity.
- Order and accounting data – as required by law (minimum 5 years).
- Marketing data – until consent is withdrawn or up to 2 years.
- Technical and statistical data – up to 24 months.
VI. Data recipients
- courier and shipping companies,
- payment operators,
- IT and hosting providers,
- accounting services,
- CRM provider – Bitrix24,
- email marketing providers – Klaviyo Inc.,
- advertising platforms – Google, Meta/Facebook.
Data may be transferred outside the EEA only with appropriate legal safeguards (Standard Contractual Clauses – SCC).
VII. Marketing consents – communication channels
7.1 Email newsletter
Consent to receive the newsletter is voluntary and not required to conclude a contract. The checkbox is not pre-selected by default.
7.2 WhatsApp
Marketing communication via WhatsApp is carried out only on the basis of separate consent.
7.3 SMS
SMS marketing messages are sent only after obtaining consent. The User may opt out at any time.
Any consent can be withdrawn at any time.
VIII. Cookies and tracking technologies
The website uses cookies for the following purposes:
- proper functioning of the store,
- remembering the shopping cart and session,
- statistical analysis (Google Analytics),
- advertising purposes (Google Ads, Meta Pixel).
The User can manage cookies through browser settings or the cookie banner.
IX. User rights
- right of access to data,
- right to rectification,
- right to erasure (“right to be forgotten”),
- right to restriction of processing,
- right to data portability,
- right to object,
- right to withdraw consent at any time,
- right to lodge a complaint with a supervisory authority (UODO).
X. Data security
- SSL certificate (encrypted connection),
- server security measures,
- restricted access to personal data,
- regular system updates,
- access control in CRM (Bitrix24).
XI. Changes to the Privacy Policy
The Controller reserves the right to make changes. The current version is always available on the website.
XII. Contact
Platinum Europe Sp. z o.o.
ul. Kolejowa 45 lok U6
01-210 Warsaw
Tax ID (NIP): 5242937598
e-mail: polandplatinum@gmail.com
This document has been prepared in accordance with GDPR (EU Regulation 2016/679).